Job Description

If you want your next career step to be with an innovative, fast-growing company that creates value for their customers by combining technology and commercial solutions, then PharmAssist Solutions can offer you a dynamic working environment with rewarding opportunities and benefits.

PharmAssist Solutions has become the industry standard in the pharmacy sector for providing order-management and purchase-compliance solutions for prescription and over-the-counter medicines.

Responsibilities and Duties

We now have an exciting opportunity for a Pharmacy Data Administrator to join our Customer Service and Admin team.

In this role you will be responsible for updating and maintaining our product databases, and delivering exceptional customer service to our growing customer base. The successful candidate will have good pharmaceutical product knowledge from at least 2 years’ experience in a pharmacy-based role.

You will be able to empathise with our customers, keeping them informed of the status of their queries, and always focusing on delivering the best solutions.

The ideal candidate will be passionate about problem solving and must be able to manage and prioritise their own work.

Responsibilities:
Accurately maintaining pharmaceutical products within our databases
Answering incoming customer calls – these will include queries, general questions and support requests
Calling existing customers to provide support and advice on the system
Updating customer information in the CRM
Resolving customer queries and keeping customers updated on the status of their queries
 

Required Knowledge, Skills, and Abilities

2+ years’ experience in a pharmacy-based role Knowledge of Microsoft Office (Excel, Outlook, Word) Strong call handling skills and an active listener Good verbal and written communication skills Strong attention to detail