Job Description

To work as part of a team contributing to the ongoing success of the department. You will be required to actively enter customer orders with maximum accuracy. You will also be required to take inbound sales calls and deal with customer enquiries accordingly ensuring you have product knowledge across a broad range of products within the Nimans catalogue. The role also involves managing the dealer sales team emails, where you will work to strict response times and demonstrate strong written communication skills.

Key Responsibilities

• To ensure that incoming telephone calls and customers are dealt with in a timely and professional manner.

• Meeting/exceeding monthly target levels of productivity and performance within Dealer Sales. Including processing orders onto Master pack with maximum efficiency.

• Part of a team managing customer emails on behalf of your sales colleagues, working to strict response times and communicating in a clear, concise and customer friendly manner.

• Ensure any reporting tasks on behalf of the management team and done so accurately and within timelines given.

• Ensure all orders taken either verbally or written are processed onto the Master pack system as effectively and efficiently as possible.

• The ability to deal effectively with prospect and customer queries.

• To demonstrate an understanding of Nimans products.

• To have a thorough understanding of all Nimans systems & procedures regarding quotes, sales, accounts, despatch and returns.

• Promote Nimans and advise customers of new product ranges and offer excellent customer service. Always take personal responsibility for problems and see them through to
  conclusion.

• To have excellent time keeping and demonstrate flexibility to working hours.

• To be a Team player who uses initiative and actively contributes, participates and competes in the team environment.

• To assist other members of your team in processing orders and general duties to help achieve department objectives.

• To be able to cope in a changing environment that sets high  standards and demands improvement.

• To be ready, (with the work station ready), for duty at allotted shift period.

• To undertake divisional telesales campaigns, promoting events or other activity when required.

Required Knowledge, Skills, and Abilities

Excellent written and verbal communication skills. Computer literate. Ability to work under pressure. Meet individual and department targets. Must be extremely efficient in order processing to meet strict efficiency targets. Customer service background.