Job Description

We are looking for a competent individual who has a great level of IT and excellent communication skills. You will be articulate, presentable, enthusiastic, well organised and have great attention to detail. Ideal candidates will come from a service provider-based environment.

Responsibilities:

• Point of contact for customers with queries, complaints, feedback and requests
• Ensuring timely and professional responses to all incoming and outgoing correspondence
• Preparing reports on the activities of the engineers
• Providing costings and quotes to the Account Manager
• Inputting of numerical data
• Stock purchasing
• Invoicing to the accounts department
• Updating systems at all times regarding queries and outcomes
• General administrative duties to Sales Director and Account Manager

At Guardian we believe in longevity and promoting from within.  We have regular monthly training sessions and offer a competitive starting salary.

As a CSA you will be working within a fast-paced and fun environment that has regular dress down days, Pizza Friday, office days out, and the opportunity to earn additional bonuses!

Joining an established and rapidly growing team the starting salary is £21,000 pa which increases incrementally up to £25,000 per annum after the completion of 2 years’ service.

Working hours between 8:30 am - 5 pm Monday - Friday with 30 minutes for lunch and 20 days plus bank holidays which also increases by an additional day per year of service and an additional day for a good sickness record.

Required Knowledge, Skills, and Abilities

Being flexible Using initiative Communication and listening Information technology People management Organisation Customer service Being confident and focused Being professional and courteous Resolving problems quickly Being thorough and analytical