Job Description

The role of Case Administrator involves providing effective administration service to team.

Key Responsibilities

• Provide an effective administrative service to team, planning and organising own work schedule to contribute to the overall effectiveness of the office.
• Produce reports and correspondence to a high specification including minutes of team/interagency meetings as required.
• Prepare and maintain cases and other records and files in accordance with the standards required by the Company.
• Input accurate and timely data into Computerised Record systems.
• Assist with Officers diary management, prompting Officers of critical dates in caseload to assist in achieving performance targets.
• To be central point of contact for service users, colleagues and other agencies on behalf of Officers.
• Effectively process incoming and outgoing mail.
• Provide an effective and efficient reception and telephone enquiry service.
• Collate data to assist with the analysis and tracking of performance against targets.
• Operate office equipment and receive and transmit information using different modes of communication (photocopiers, faxes, scans, email).
• Receive and respond to supervision from the post holder's supervisor and participate in the appraisal process, identifying development needs.
• Respond to specific requests and requirement for audits
• Participate in special project teams and in training events relevant to objectives, the post and post holder's development.

This is a temporary assignment expected to last around 5 months,

Required Knowledge, Skills, and Abilities