Job Description

The role and responsibilities of the Customer Success Manager:

• Support the implementation of the AdviserPlus technology solution, responsible for client engagement, communications and training pre-launch;
• Plan, develop and maintain all training collateral and train HR authorised users prior to launch and during lifecycle of contract as per the Statement of Work definitions;
• Key relationship management with client stakeholder(s) supporting value-add activity;
• Responsible for day-to-day account management and business partnership between super users and AdviserPlus support services;
• Support the client with the interpretation of management information and play back findings;
• Attend all governance meetings and drive resulting actions;
• Provide first-line support for authorised user enquiries and issues;
• Execute certain configuration requests;
• Review management information and play back interpretation to client stakeholders;
• Manage any issues or disputes;
• Support the deployment of software change; and
• Ensure the client is maximising value from the services delivered.

The successful Customer Success Manager will enjoy the following employee benefits:

• Company pension
• Health cash plan
• Flexible working and home working opportunities
• Free onsite parking
• A generous holiday entitlement which increases with service and the option to purchase additional days
• Many other cultural and lifestyle benefits

Required Knowledge, Skills, and Abilities

Essential Expert knowledge in software applications and MI platforms Excellent communication and influencing ability, coupled with strong interpersonal skills Desirable Experience in L&D and training delivery Experience in data analytics