The main goal of this role is to provide an efficient administration service to support the Customer Service Team in ensuring that all customer requirements are delivered in a professional and timely manner and that the department maintains an excellent reputation for customer care.
What can we offer you?
Competitive salary
24 days holidays plus bank holidays, plus option to purchase additional days
Generous pension scheme
Free parking
A central Benefits programme that offers a wide variety of discounts, including Health & Wellbeing services
Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
What will I be doing as a Customer Service Administrator?
Handle incoming calls from customers, internal sales team and suppliers ensuring that the appropriate responses are given
Process and input customer orders in accordance with delivery schedules and carrier cut off times
Generation of order acknowledgements and confirmation by fax
Liaison with internal departments and external carrier companies
Liaison with customers on availability of goods, delivery times, prices, promotions and special delivery requirements
Resolution of invoice discrepancies within agreed target
Generation/processing of credits/debits and goods return notes
Preparation and completion of daily documentation
Required Knowledge, Skills, and Abilities
Possess prior experience in customer service Have strong administration skills Possess high levels of accuracy and attention to detail Have excellent communication and interpersonal skills Experience of processing customer orders will be beneficial Be a strong team player