Job Description

What we’re looking for:
Joining Davies as a Customer Service/Claims Administrator means that you’ll be the first point of telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service.

It’s a busy role, with a broad range of responsibilities, but the fundamentals include:

Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country;
Composing professional and informative letters and other written correspondence;
Ensuring compliance with our contractual and regulatory requirements;
Reviewing data to set up new claims, appointing contractors and updating claims on internal systems;
Reviewing insurance policy wordings to establish if a claim is covered;
Managing and reviewing diaries in a timely manner;
Issuing payments to policyholders and suppliers for settlements;
Contributing to a happy team working environment

The skills and qualities you’ll need:

There are no specific qualifications that we demand for the role; and although we welcome those with previous industry experience, it’s transferable skills and qualities that we value here at Davies. If you have what we’re looking for, as set out above, and you’re on board with the values as per our “Big IDEA”, then we’ll provide a full and comprehensive induction and training programme to support and nurture you in the first steps of your career journey.

Required Knowledge, Skills, and Abilities

A professional and adaptable communication style – both written and verbal; Efficient administrative skills; Strong numeracy, literacy, and IT skills; A proactive attitude, and an enthusiastic approach