Job Description

The following is a brief outline of the responsibilities associated with all roles at A1/A2 grade related to the processing of passport applications:

· Receive and process incoming and outgoing mail, transport mail, prepare application boxes.

· Open postal applications, check and record envelope contents, record payment details, affix photograph to the application form and batch documentation.

· Scan application documentation and check the data captured, co-ordinate and move applications, letters and files.

· Validate the correct scanning and completeness of the application.

· Correct fields in the system by comparing with the original application.

· To both search and record files and data

· To link incoming queries with relevant application forms

· To work flexibly and provide support to other operational colleagues / areas as required

Note: An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence and training - this may also include duties that are more physically demanding.

CRITERIA FOR THE ROLE:

To carry out the roles effectively the successful candidates will be able to demonstrate evidence in the following criteria:

· Disciplined Work Approach

· Excellent attention to detail

· Communication

· Customer Focus

· Adaptability

· Managing a quality service

· Making effective decisions

· IT literate

· Team Work but must be able to work on own initiative

· Delivering at pace

Required Knowledge, Skills, and Abilities