Job Description

The primary purpose of the Passport Officer post is to maintain the integrity of the UK passport by undertaking a range of administrative tasks primarily associated with the processing of passport applications. This is a role which provides the opportunity for a range of functions, as individuals will be required to work in any one of several roles (Post/Support Clerk, Post Opening, Postal Cashiering, Data Verification and Query Handling (day only). Appropriate training will be given.

RESPONSIBILITIES:

The following is a brief outline of the responsibilities associated with all roles at A1/A2 grade related to the processing of passport applications:

· Receive and process incoming and outgoing mail, transport mail, prepare application boxes.

· Open postal applications, check and record envelope contents, record payment details, affix photograph to the application form and batch documentation.

· Scan application documentation and check the data captured, co-ordinate and move applications, letters and files.

· Validate the correct scanning and completeness of the application.

· Correct fields in the system by comparing with the original application.

· To both search and record files and data

· To link incoming queries with relevant application forms

· To work flexibly and provide support to other operational colleagues / areas as required

Note: An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence and training - this may also include duties that are more physically demanding.

Required Knowledge, Skills, and Abilities

· Disciplined Work Approach · Excellent attention to detail · Communication · Customer Focus · Adaptability · Managing a quality service · Making effective decisions · IT literate · Team Work but must be able to work on own initiative · Delivering at pace