Job Description

Responsibilities:

Dealing with customers and Engineers via emails and telephone calls.

Liaise with Engineers daily and book agreed service / repair appointments in their diaries.

Manage the repair order process from placement to invoicing, resolving queries at each step of the process.

Manage the archive and invoice of repair orders.

Liaise with other departments to create an atmosphere centred on delivering customer service excellence for the Company’s customers.

Manage time and workload effectively to ensure the highest standards of service.

Show awareness of departmental KPIs and how you contribute to these.

Requirements:

Proven experience working in an office environment  

Proficient working knowledge of CRM Software, MS Office, 

Accurate at data input 

Excellent customer service skills

Good written and oral communication skills

Good numerical skills

Required Knowledge, Skills, and Abilities