Job Description

Key Responsibilities:
" Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
" Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required
" Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.
" Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary
" Carry out enforcement administration as required
" Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases
" Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
" receiving calls from internal and external stakeholder
" Signing in Service users
" To pay bus fares/travel warrants to offenders and handle day to day petty cash Maintaining data bases
" Working with confidential/sensitive material
" Updating excel spreadsheets
" Covering reception duties
" Maintaining databases

Required Knowledge, Skills, and Abilities

" Excellent communication skills " Excellent customer service skills " Attention to detail " Good telephone manner " Excellent use of Microsoft package including word and excel