Job Description

Full time - £19,000pa 

• Dealing with a high level of inbound and outbound calls whilst delivering exceptional customer service.
• Respond to any queries relating to cases in a timely and professional manner.
• Management of cases to include; Loading new cases - Case reviews - Closing cases.
• Escalating complex cases or those that are progressing slowly to relevant colleagues.
• Requesting medical reports and liaising with GPs and other healthcare specialists.
• Releasing advice letters.
• Booking in telephone and face to face assessments with our team of Doctors and Nurses.
• Liaising with clients, their employees, internal staff and 3rd parties via telephone, email, and letter.
• Working within company/client SLAs and notifying the Team Leader of any difficulty in achieving these.
• Act in accordance with the company’s core values of diligence; honesty; exemplary customer service; professionalism; ethical and trustworthy behaviours.
• Valuing colleagues, customers and business partners, and taking responsibility for their actions.
• Act within the boundaries set out by the company’s policies to ensure sensitive personal information is protected as required by law, regulatory bodies, ethics, and best practice.

Benefits

25 Days Holiday, Health Cash Plan, Perkbox

Desired Skills

• Knowledge of Office 365

Required Knowledge, Skills, and Abilities

Good verbal and written communication skills. Initiative and a proactive approach. Willing to take an active role in one’s own development. Experience in a customer service, case management or Occupational Health environment. Good IT skills to include the use of database systems, Outlook, Word, and Excel