Job Description

Key Responsibilities;

• Assist the Cemetery Administrator / Team Leader with all aspects of the administration and facilities of the Burial Ground.
• Provide cover in all aspects of the Cemetery Administrator’s role during periods of absence e.g. planned and adhoc holiday
• Deal with enquires from members of the public and clients, accurately processing all the necessary arrangements for all burials
• Operate the diary and administration systems ensuring the smooth operation of the Burial Ground
• Liaise with and assist funeral directors, clergy / officiants, the bereaved and members of the public and provide the highest possible standards of service
• Ensure all required documentation is completed and/or received in compliance with company rules, regulations and statutory legislation. Liaising with external agencies and authorities as required
• Ensure the identification of, storage of and final disposal of cremated remains within the burial ground are undertaken and documented appropriately
• Promote, advise and sell all forms of memorialisation and value added products and services
• Receive payments from clients and complete the administration of all financial documentation
• Be responsible for the security of petty cash, premises and company equipment
• Ensure the offices and surrounding areas are kept tidy and clean
• Be available to open and close the grounds and buildings out of hours on a rota basis if necessary or at appropriate times. Ensure the Book of Remembrance is turned daily as appropriate
• Be proactive in community activities to promote Clayton Wood Natural Burial Ground
• Clean all areas of the Administration Office, Oak Hall and café to ensure a professional standard is maintained
• Assist in operating the on site Café, with agreed stock as directed

Required Knowledge, Skills, and Abilities

Ability to demonstrate an understanding of the needs of the bereaved in a sympathetic, compassionate and understanding manner Good communication skills with a confident and professional manner Excellent administration and skills with high attention to detail and accuracy Computer literate with sound working knowledge of Microsoft office and data entry systems Ability to work as part of a team and without direct supervision or immediate support Ability to build/promote links within the local community Ability to engage and sell memorials and other value added services and products