Job Description

As part of this role you will need to: -

• Develop awareness and knowledge of HSE’s work and organisational structure

 

• Acquire an understanding and knowledge of relevant operational and business support procedures and functions

 

• Work closely with your Team Leader and colleagues to deliver the key responsibilities of the post in a flexible and responsive manner, responding positively to changes of priority as work demands dictate

Some examples of the work you may be involved in include: -

• Provide a quality professional telephone service for HSE to enable responsible persons to notify the relevant enforcing authority of fatal and specified injuries resulting from work activities (RIDDOR) and ensure Concern/Advice calls are handled to the correct procedure.

 

• Provide professional administrative services to enable Concerns Handling Officers to carry out/support frontline activities.

 

• Input information to our computer systems, as well report out information from. You may also analyse information you produce to draw conclusions and help others to make decisions.

 

• Contribute to the delivery of HSE’s recruitment campaigns, liaising with candidates and vacancy mangers you will ensure every applicant for our jobs has a positive experience.

 

• Process applications to transport explosives both nationally and internationally and explosives storage site license

 

• Communicate with customers and external stakeholders

 

• You will be required to proficient in the use of off the shelf software packages, including Microsoft Word, Excel and PowerPoint. We will train you to use our systems. The ability to report and analyse data from Excel would also be beneficial.

You may also have the opportunity to complete an apprenticeship NVQ Level 2 in Customer Service, subject to you holding the relevant qualifications required. You can find out more about apprenticeships from the attached document 'A Guide to Apprenticeships'

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service
• Making Effective Decisions
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Working Together
• Managing a Quality Service

Benefits

• Learning and development tailored to your role
• An environment with flexible working option
• A culture encouraging inclusion and diversity
• A Civil Service pension

We invest in our people with:

• Competitive rates of pay.
• Access to the highly competitive Civil Service Pension Scheme to which HSE contribute 21% far more than in the private sector.
• Family friendly policies and working hours to help balance your home life and career.
• 25 days annual holiday, plus bank holidays and Civil Service privilege leave
• Parental leave benefits: Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks statutory pay and a further 13 weeks unpaid, and paternity leave of 2 weeks full pay

Returning to work after a break:
We appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications from individuals who have been out of work for some time and who have previous relevant experience.
 

Required Knowledge, Skills, and Abilities

• Develop awareness and knowledge of HSE’s work and organisational structure • Acquire an understanding and knowledge of relevant operational and business support procedures and functions • Work closely with your Team Leader and colleagues to deliver the key responsibilities of the post in a flexible and responsive manner, responding positively to changes of priority as work demands dictate