Job Description

Desirable but not essential Experience, Skills & Personal qualities for this role include:

• Excellent telephone manner
• Good computer literacy skills specifically knowledge of Microsoft Office & Google Applications
• A working knowledge of the Property Management Package "ARTHUR" would be advantageous but not essential
• Professional, trustworthy, well presented, polite and hardworking
• Ability to take the initiative and manage own workload when required
• Confident at dealing with people at all levels
• Punctual, reliable and adaptable
• Able to adapt to new tasks and manage time efficiently
• Confident and articulate with good communication skills both verbal and written
• Highly organised and methodical with good administrative skills
• Excellent numerical ability with high levels of accuracy and attention to detail

Key responsibilities include but are not limited to:

• General office duties and administrative support to the Property Management Team duties including answering the office phone, filing, shredding, photocopying, scanning
• Assist the Property Managers with rent recording and control
• Good time management skills and the ability to multi-task and prioritise work
• Liaising with tenants, letting agents & maintenance contractors
• Handling day to day enquiries via phone, email, written correspondence
• Assist the Property Managers with the vetting process of prospective tenants
• Make and confirm viewing appointments, inspections and management visits
• Assist the Property Managers with ensuring all files on the Property Management software - ARTHUR are kept up to date
• Assist the Property Managers with property advertising and applicant enquiries
• Maintaining and compiling spreadsheets
• Assist the Property Managers with the management of all property maintenance issues
• Assist the Property Managers with arranging inventories, protecting tenant's deposits, gas safety certificates, EPC's and all other legal documentation to ensure that all managed properties comply with current legislation.

Required Knowledge, Skills, and Abilities

Good computer literacy skills specifically knowledge of Microsoft Office & Google Applications A working knowledge of the Property Management Package "ARTHUR" would be advantageous but not essential