Job Description

KEY RESPONSIBILITIES:
Duties will include, but are not restricted to the following:

• Manage Customer queries and issues on behalf of the Sales Account Managers, escalate queries to necessary departments i.e. Billing, Technical & Operational, where required
• Liaise with the Quote and Design solutions team on behalf of the Sales Account Managers
• Assist the finance department with Customer Billing queries
• Provide administrative support to the Sales Account Managers to assist in the day to day management of Customer accounts
• Assist in the preparation of proposals, which will require accurate input of products and pricing in to Hostflow and D365 sales.
• Ensure Contracts are accurate and raised in a timely manner
• Manage the Customer Retentions Inbox and deal with customer queries and Orders.
• Update the system with ICT Renewals

- Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards: - Compliance with Redcentric’s policies and procedures - Handling and protection of Redcentric information - Reporting of security events - Implementing appropriate policies and procedures

• Ability to work under pressure
• Good attention to detail

Required Knowledge, Skills, and Abilities

Must be a strong team player Highly motivated, with a pro-active approach to their workload Be able to work on their own initiative Keen to learn new skills Enthusiastic with a confident personality Has an understanding of the sales process and the importance of Customers A fast learner, with an interest in and the ability to learn about Redcentric’s Services and Solutions; with the capability to keep this knowledge up to date going forward and to develop and build on this in the future as required KEY SKILLS Excellent communication skills, both written and verbal, in order to be able to liaise with internal and external contacts at all levels - Effective use of the telephone and Microsoft Office packages - including email, word and excel