Job Description

RESPONSIBILITIES

 

• Self-organise and prioritise daily workflows.
• Manage email inboxes with high levels of efficiency.
• Set-up gas and electricity quotes within tight deadlines and to high levels of accuracy.
• Liaise with internal teams to assist in pricing on multi-site tenders.
• Credit Check prospects in accordance with internal policy.
• Generate and locking in contracts when required.
• Respond to and manage general queries from customers including but not limited to tender, contract, account and billing queries.
• Communicate and track the successful registration of new sites.
• Update and maintain team logs and trackers.
• Conduct post sales validation calls with customers where required.
• Provide other ad-hoc support as and when required with internal and external queries and projects.
• Take ownership of process improvements and to work towards taking responsibility for an individual process.
• Assist in the testing and training of new systems and tools.
• Provide cover for holidays and absences to ensure service levels are maintained.

Required Knowledge, Skills, and Abilities

Ability to manage own workload and balance priorities. Good numerical and problem-solving skills Strong planning and organisational skills High attention to detail Effective communicator Microsoft Office proficient with a strong grasp of basic Excel Previous experience in customer care Previous administrative experience Previous industry experience preferred but not essential