Job Description

The Sales Office Administrator covers all order administration functions including:

Processing and handling customer enquiries

Data processing to sales order database (SAP)

Produce order acknowledgement and send to customer (SAP)

Shipping administration and liaison with carriers to set up export and UK shipments and. ensuring goods meet order requirement, any special shipping terms are complied with and consignment is correctly labelled

Completion of shipping related documentation including Letter of Credit, export licence applications, EUR1 etc.

Liaison with all other departments - manufacturing, purchasing, shipping, accounts, etc The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation

Producing Sales Quotations

Dealing with UK and International Distributors by telephone and e-mail

Maintaining Agents contact details on SAP

Involvement with all relevant marketing and promotional activities

Provide necessary service/technical liaison with customers and service personnel as required

Shipping of warranty/service items, updating database (SAP)

Required Knowledge, Skills, and Abilities

Ideal candidates will have excellent experience in a similar role Ability to ensure that all established administrative routines and records are kept accurately and up to date Experience with export and shipping is required due to an international client base Manage Customer expectation and escalate any issues that may arise Thorough knowledge of MS Office Suite including Word, Excel, Outlook General working knowledge of SAP will be beneficial Ability to compose email and letter text in concise and literate manner