Job Description

Purpose of the Role:

To provide an excellent customer-focused public service. To be the first point of contact for members of the public and contractors face to face, by phone, post or email. To provide support with room hire, event organisation and vending and to handle monies taken. To assist in other areas of the public service as required.

Responsibilities at this level may include:

1. Provide a high level of customer service to internal and/or external customers. Take responsibility for referring customer enquiries to other internal departments or services as necessary.
2. Provide timely and accurate information, including undertaking searches, investigating issues and providing advice on policies and procedures to customers.
3. Monitor and update local processes and procedures to improve efficiency and improve customer experience. Make recommendations on improvements to systems and processes to local management.
4. Produce correspondence and reports from written documents and other sources, including research and analysis as appropriate.
5. Support with the monitoring of contracts within the department including collating data and reports, providing information to managers and staff on the contract and supporting operational matters relating to the contract.
6. Administer transnational financial processes, including payment cards for ordering goods and service, petty cash and processing invoices in line with Council standards.

Education and Qualifications:

• QCF Level 3 qualification or equivalent experience
• QCF Level 2 Maths and English qualifications or able to demonstrate competency in these areas

Required Knowledge, Skills, and Abilities

IT skills, including ability to accurately input and check computer data. Ability to manage own time effectively, organise own workload to meet deadlines, and deal with conflicting demands Attention to detail and a high level of accuracy