Job Description

Duties will include:

• Daily Rental - act as customer contact for bookings. Placing bookings on partner portal. Raise customer invoices / credit notes as required.
• Logistics – arrange vehicle collections & movements relating to end of contract and customer request.
• Lead-in fleet – assist customers with vehicle selection, raising Short Term Hire Agreements, arranging deliveries & collections, invoicing.
• Travel Abroad – issue of VE103 Vehicle on Hire certificates, Letters of Authority and travel guidance documents.
• Accident Management – act as day-to-day liaison between customer and partner service provider as required. Recharge of insurance excess amounts.
• Administration - processing of supplier invoices and issue of customer invoices / credit notes as required.
• Archiving documents and maintaining library records.
• Motor Insurers Database (MID) – collate and submit weekly update to group motor insurer.
• Driver Licence Checks - act as day-to-day liaison between customer and partner service provider as required. Invoicing customers as required.

Required Knowledge, Skills, and Abilities

You will need to have an administrative background, be IT literate with excellent communication skills and a proven record of providing customers with a high level of support and customer satisfaction.