Job Description

You will be responsible for the management of cases, ie Requesting medical reports. Booking appointments. Releasing medical reports to clients. Liaising with patients, clients, employees, internal staff and 3rd parties via telephone, email and letter. Booking appointments.Escalating complex cases or those that are progressing slowly to relevant colleagues. Handling client dissatisfaction.

Required Knowledge, Skills, and Abilities

Good verbal and communication skills (phone and email). Good IT skills to include the use of database systems and Microsoft Office applications. Experience of working in a customer service industry. Experience of working within an administrative background. Excellent attention to detail.