Job Description

Responsibilities:

• Answering client support messages via telephone or Web promptly to enhance the customer service experience
• Patiently listens attentively to client and connects them with the appropriate department to address their needs
• Quickly learning the functions of the system to log in and respond to client complaints
• Accurately records and logs interaction with clients and updates account information and able to retrieve this information to create reports for management
• Keeping sensitive information and financial records private and confidential
• Working with management to maintain best practices for efficient communication with clients
• Address client questions about new products, services, promotions on sales
• Willing to learn from management to properly apply company policy to client solutions
• Contributes to bottom lines sales by increasing customer satisfaction.

Requirements

Desired skills:

• Good Communication Skills
• Customer Service Support Experience
• Excellent Listening Skills
• Results-Driven
• Able to Work as a Team
• Ability to Work in Fast-Paced Environment
• Ability to Work Under Pressure
• Pays Attention to Detail
• Fast Learner
• Engaging Personality
• Problem-Solver
• Analytical
• Patient
• Multi-tasking
• Prioritising
• Phone Etiquette

Desired personal skills:

• Can do attitude
• Good time-keeping
• Ability to hold a good conversation.

Required Knowledge, Skills, and Abilities