Job Description

Administration

• Answering the phone and providing a first-class service when dealing with Landlord and Tenant enquiries, ensuring correct procedures are followed
• Registering new applicants over the phone and via email
• Arranging viewings of properties - planning the diary efficiently, managing applicants, property matching existing applicants and organising keys for viewings
• Taking offer details from applicants as and when required
• Providing a regular applicant management service and feedback service to Landlords following viewings
• Carrying out the Renewal Process - advising the Landlord of the ideal renewal terms, confirming to the Tenant and processing the administration paperwork required
• Assisting with property-to-market duties, including sending Instruction Letters and Terms of Business to Landlords
• Assisting with elements of the new Tenancy process, following the New Tenancy Checklist
• Assisting with elements of the end of Tenancy process, following the End of Tenancy Checklist
• Ensuring all Landlords and Tenants have a positive end-to-end experience to ensure future referrals to the business
• Keeping the Jupix operating system up-to-date

Property Management

• Ensuring adequate keys are held for managed properties - arranging key cutting when required
• Carrying out regular key audits
• Ensuring EPC / gas safety / electrical safety records are up-to-date
• Arranging new EPCs, gas safety certificates and electrical safety certificates (EICR reports)
• Organising End of Tenancy and New Tenancy professional cleans
• Arranging and diarising Routine Visits for managed properties
• Arranging keys for collection by contractors / inventory clerks (check in and check out)

General

• Keeping up-to-date with general ad hoc administration tasks, e.g. filing as and when required
• Keeping up-to-date with changes in relevant Lettings legislation and regulations
• Attending any relevant training courses and refresher courses as required
• Promoting the brand and services to potential Landlords and Tenants
• Adhering to the Company's Service Standards

Requirements

• Excellent written and oral communication skills
• Strong client and customer focus and confident in dealing with people at all levels
• Proactive, enthusiastic, efficient and flexible approach to work
• Good organisational skills and ability to multi-task
• Ability to work under pressure, with accuracy and attention to detail
• Team player

Required Knowledge, Skills, and Abilities