Job Description

The Position
The core function is to ensure 100% availability of client ATMs to dispense cash which is achieved by.
·ATM Monitoring - using relevant tools and applications.
·Resolve issues where possible and escalate accordingly to higher level support or field engineers.
·Monitor engineering calls to ensure satisfactory outcome within agreed service levels.
·Handle and resolve incoming client queries. 
·Co-ordinate new ATM installations with technical department. 
·Monitor and check supplier invoices for accuracy etc. 

Required Knowledge, Skills, and Abilities

·Applicants must have excellent administration/clerical and customer support skills.   ·A minimum of 12 months experience in an administration role dealing with customers on a face to face basis or by telephone. ·While full training will be provided, applicants should have good technical abilities with computer technology.