Job Description

You will be part of a team providing a central point of contact for our clients, engineers and department. The Support Desk is a fast-paced department dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept.

Key Responsibilities

Respond to phone calls, emails and electronic forms

Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times

Logging all requests in the appropriate software, ensuring all relevant information is recorded. Requests are categorised accurately and prioritised in accordance with their agreed impact and urgency

Ensure that all owned requests are resolved

Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required

Use effective communication to proactively manage customer expectations

Necessary Skills

Experience working on busy FM helpdesk

Proven ability to accurately follow procedures

Comfortable and professional on calls and emails

Adaptable and flexible to change

Ability to work under pressure with a can-do attitude

Organised and able to multitask

Excellent time management

Work well as part of a team

The package

Salary £19,000

31 days holiday

Company pension

Monthly bonuses

Required Knowledge, Skills, and Abilities