Job Description

Responsibilities:

• Promote the Kier Living brand wherever possible;
• Actively support customer service activities within the company;
• Ensure professional, positive and enthusiastic communication with customers;
• Provide excellent customer service at all times;
• Undertake proactive courtesy calls to purchasers after handover;
• Manage maintenance operative diaries to ensure maximum efficiency;
• Responding to incoming customer and stakeholder communications (verbal and written) effectively and efficiently; within company service level agreements;
• Record all customer activity and communication on our bespoke CRM system;
• Instruct subcontractors to undertake repair works and ensure procedures are adhered to;
• Manage enquiries and complaints in line with company procedures;
• Comply with all areas relating to Health and Safety;
• Raise any concerns with team leader or relevant person and maintain a safe working environment.

Knowledge and skills:

• Encourage team working within the department;
• Prepare for regular 1:1's and development reviews with team leader;
• Actively undertake available training in all aspects of customer service;
• Be confident to contribute new ideas at monthly customer service meetings;
• Be able to communicate with other departments and subcontractors;
• Previous experience working within a similar environment;
• Experience within housing, construction and / or maintenance;
• Good understanding of Microsoft Office, Excel, Outlook;
• CRM experience advantageous;
• Ability to handle complaints and difficult situations;
• Good planning and organisations skills;
• Problem solving and decision making skills;
• A polite, tactful and assertive attitude;
• Patience and calmness under pressure;
• Good team working skills;
• Willing to work extra to meet deadlines as and when the business needs require it.

In return we are offering a competitive salary and package as well as the support and scope to build a long and fruitful partnership with Kier.

Required Knowledge, Skills, and Abilities