Job Description

Responding to customer requests quickly and efficiently is key to this role. Attention to detail in processing orders is essential, as is delivering a consistently high level of customer service.

Key responsibilities will include:

• Updating and maintaining customer details in the client’s CRM system
• Using SAP for sales order processing and invoicing
• Dealing with enquiries
• Processing credits, sales returns and warranty replacement goods
• Processing of purchase orders to factories and third party suppliers
• Ensuring timely deliveries of orders to customers
• Liaising with customers and area managers
• Maintaining email inboxes and general administration duties.

Required Knowledge, Skills, and Abilities

The ideal candidate will have Microsoft Office skills at intermediate level (minimum) and previous experience with CRM and SAP would be preferred. Candidates must be fluent in English with excellent literacy skills. Candidates will need to be able and willing to learn new roles and to assist colleagues and help out as required. It is essential that candidates are able to work quickly and efficiently in a pressurised environment with good attention to detail.