Job Description

Making every day better for service users is our aim, working with them to achieve personal goals and outcomes. We actively encourage care and activity plans to be updated regularly, enabling the service user to be happy and well cared for.

Key objectives

• Provide Administrative assistance and support to the homes and central departments
• Ensure Administration within Exemplar works to single best practice
• Provide advice and training to homes
• Ensure and maintain data protection of employee information at all times

Key Responsibilities

• Maintain accurate and complete financial records of the Home in line with Company policies using computer and manual system
• Ensure administrative/secretarial support for all activities of the home including take and transcribe minutes of meetings are provided when required.
• Manage filing systems and ensure accurate and speedy recovery of data and records.
• Distribute received company information as required
• Establish and maintain quality records.
• Ensure that business diaries are maintained, organize appointments and make travel arrangements.
• Secure service user and company property and premises.
• Ensure that all necessary budgetary and statistical information requested is supplied both timely and accurately.
• Monitor the response to telephone enquiries, respond to enquiries from Service Users and Visitors at Reception, and Re-direct enquiries where appropriate.
• Process admissions and discharges in a timely manner on the Caresys system
• Ensure letter required by home management are produced in a timely manner
• Maintain a professional environment at all time including reception area and promote high standards throughout the home
• Support Home Manager with KPI dashboard review and investigate variances as required

Exemplar Health Care’s FIRST values:

Our values underpin everything that we do, and ensure that we continue to make every day better for our residents and colleagues. We look for these values in everyone who works with Exemplar Health Care.

• Fun
• Integrity
• Responsive
• Success
• Teamwork

You should have previous experience in an office management role within an office environment with various experiences of finance functions. It would be advantageous if you have worked in a care/nursing home environment but it is not essential.

Required Knowledge, Skills, and Abilities

Excellent computer skills including Excel, Word and Email. Excellent communication skills. Good analytical skills. Good data processing skills. Ability to work to deadlines.