Job Description

• Contact customers via email, fax, telephone and letter to secure payment of overdue accounts and keep accurate up-to-date records of any action taken
• Take responsibility for overdue items (invoices, credits, payments) that relate to their allocated countries
• Refer any accounts to the Debt Collection Agency as required
• Risk assess orders received from bad debtors/new accounts; contacting customers to resolve any issues in order that the new orders can be processed
• Respond to customer queries via email, fax, telephone and letter within 24 hours
• Liaise with internal departments to resolve any queries affecting the debtor
• Assist the Accounts Receivable Team with any tasks as required
• Report any issues to the Accounts Receivable Seniors or Accounts Receivable Manager

Required Knowledge, Skills, and Abilities