Job Description

The Role

The main responsibilities of the Service Centre Team Leader are to organise and co-ordinate day to day allocation of work flow throughout the team, ensuring service priorities are met and the team are effectively targeted. This must be achieved whilst operating in accordance with established procedures, making day to day operational decisions and dealing with complex operational issues, queries complaints and problems from a range of stakeholders and approving actions outside standard operational delivery.

As well as this, the service centre team leader will drive the teams towards providing a high quality service that meets the customer needs, whilst optimising technology and improves processes to deliver an excellent customer experience. This will be achieved by supervision, strong recruitment, team development, and team motivation to achieve effective and efficient performance.

You will oversee provision of a first class Recruitment, HR Administration and Payroll Service to Cumbria County Council employees, in adherence with legislative and statutory regulation and Cumbria County Council policies, Terms and Conditions.

Required Knowledge, Skills, and Abilities

payroll system payroll cycle monthly statutory returns correction of errors and underpayment processes understanding of IR35 and main terms pension schemes / Terms and Conditions