Job Description

This role reports into the Division’s Customer Care Manager. They will support the manager with the management of day to day administration relating to all customer issues. They will be responsible for approximatley 8 live developments across the Manchester Division.

Principal accountabilities of the Customer Care Coordinator role include:

• Ensure all calls/emails received into the department are managed appropriately and issues are logged with the appropriate team.
• Ensure correct allocation of work to the Customer Support operative team, existing site teams and/or contractors.
• Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
• Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
• Maintain the relevant Customer Care log/monitor.
• Check invoices and forward for payment.
• Liaise with the Buying department to order materials as and when required.
• Ensure defects are reported to sub-contractors on a regular basis.
• Arrange completion of end of defect works for Housing Associations.
• Liaise with Site Teams to ensure remedial works are completed within timescales.
• Liaise with Sales Teams to ensure customer queries are answered.
• Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.

Experience, Qualifications and Skills

Experience

• Experience of working as an Administrator in a fast paced environment.
• Experience of working within the construction or house building sector is desirable.

Qualifications and Training

• GCSE Maths and English – Grade 4+ (or equivalent)

The Role and Working Conditions

• Willing to be flexible in respect to day to day duties and hours worked
• Ability to travel to all development sites, including the divisional office

In return we can offer you:

• Competitive salary
• Competitive bonus scheme
• 25 days holiday, plus bank holidays
• Contributory pension scheme
• Life assurance

Required Knowledge, Skills, and Abilities

Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people. Ability to liaise with internal and external personnel. Good administration skills with the ability to coordinate numerous issues during the working day. Able to work to deadlines in a fast paced environment. Ability to work on own initiative. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook). Committed to diversity and inclusion.