Job Description

You will be joining our Failsafe team, in addition to usual care which includes appointing, examination/treatment and discharge, our failsafe team ensure that if something goes wrong in the patient's pathway, administrative processes are in place and actioned to identify any errors in procedures.

You will:

• Monitor all patients referred to the Hospital Eye Service Department in line with guidance and policy
• Support the booking of appointments for the patient based on their referral type in line with national set timelines
• Ensure patients on discharge are referred, back into the Programme within the correct pathway and Patients GP has been informed
• Assist in liaising with Maternity Units within the Hospital to ensure that all Diabetic patients who are pregnant are referred to the Diabetic Eye Screening Programme
• Audit the status of patients to ensure all patients under the Hospital Eye Service are seen at least annually
• Review and respond to patient, GP, and other care professional queries & data capture

Required Knowledge, Skills, and Abilities

A team player who is supportive, reliable and trustworthy. Someone who is approachable, dedicated and hardworking. A people person - someone who enjoys working alongside and helping others. Someone who thrives on and remains calm and focused in challenging situations. Great organizational skills with the ability to priorities workloads. A high level of attention to detail and who works well within set procedures.