Job Description

What the Role is

• Managing and Tracking customer service plans for current customers
• Liaising with our Customers, answering any queries, assisting them and qualifying appointments
• Co-ordinating  any customer complaints, from start through to completion
• Processes; from inputting, sending correspondance, arranging call backs – no two days are the same
• Monitoring our processes are completed by all stakeholders in the Depot 

What We Offer

• Excellent Training
• Competitive Salary ( £17k starting salary , increasing to £19k per annum after 6 months probation )
• Opportunity for Progression
• Free Parking

 We reward our staff well and you will have the opportunity to progress in a successful company. We are looking for individuals, we want the best, we are looking for you!  

 Working Hours:

37.5 hours per week – Monday to Friday (some flexibility required)

Required Knowledge, Skills, and Abilities

Excellent Administrators – Who can problem solve, work to deadlines and have fantastic organisation skills People with a passion - For the products we sell and caring for our customers - ensuring their jorney with us is positive Talkers- If you enjoy being on the phone and forging relationships, this is the role for you Attention to Detail – You will be a stickler for processes and getting it right first time Pride – You will take pride in your work, remaining focused, calm and motivated