Job Description

Monitor and action any Supplier Services queries coming through the relevant mailbox and handle all queries efficiently and effectively to ensure all SLA’s and KPI’s are met
Provide expertise and act as first point of reference to resolve issues with a Supplier account
Provide support to internal stakeholders and ensure all documents are processed and paid within the expected timeframe.
Act as first point of reference for resolving internal and external issues and escalate to line manager or senior management
Process incoming requests through agreed work flow and schedule activities

Full training will be given to the right candidate.

Required Knowledge, Skills, and Abilities