Job Description

The role is extremely varied and includes the following:

· Owning the customer feedback and review programme, escalating customer feedback where required and producing monthly reports

· Downloading customer data and triggering email campaigns

· Placing & managing orders for printed materials e.g. headed paper, Point of Sale etc.

· Conducting daily & weekly compliance checks on the customer database

· Reviewing & authorizing refund and credit requests from stores

In return we offer:

· Working hours of 9.00am – 5.30pm Mon - Fri

· Quarterly Bonus

· Up to 33 days Holiday + Birthday off

· Contributory Pension scheme

· Health Plan

· Employee Assistance Programme

Benefits:

• Company pension
• Employee discount
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay
• Store discounts
• Wellness programmes
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
We have robust social distancing and hygiene measures in place and PPE is provided. This role can be performed from home the majority of the time.

Experience:

• Microsoft Office: 2 years (Required)
• Administration: 2 years (Required)

Required Knowledge, Skills, and Abilities

· highly organized and can priorities workloads · a good communicator – both verbal and written · has a good knowledge of Excel · can produce accurate reports from our database (good knowledge of Excel required) · has good English and grammar skills · has an eye for detail