Job Description

Working closely with the planning department and the external sales team to maintain and improve a comprehensive service to our existing and potential new customers.

Principle Accountabilities:

• Providing a coordinated point of contact and liaison between customers, external sales production & planning.
• To work closely with external sales representative(S) and nominated customers to provide a dedicated one to one service.
• To input sales order data on computerized systems and process order acknowledgements etc. and advise clients/planning of any discrepancies or potential issues.
• To liaise with all relevant departments in respect of customer complaints and action accordingly.
• Assist with customer queries (pricing, lead times etc. and amending deliveries).
• Deal with customer complaints and log on CRM System.
• Advise customers of late delivery, order shortages or delayed orders and confirming with transport over the course of the day.
• Providing administrative support to finance, HR, customer services and purchasing.
• Encompassing, but not limited to:
• PPE issue and register
• Stock takes
• Customer order input and customer service liaison
• Receipting in of goods and purchase order processing of office / PPE supplies and invoicing on to the Abaca system.
• Processing incoming calls / mail / greeting visitors
• Responsible for performing a variety of human resource support duties; setting up and maintaining a HR computerized database / time and attendance system containing all employee records and files.
• Provide managers with weekly operational reports in relation to time and attendance via excel spread sheets.
• Diary maintenance of internal meeting rooms, ensuring no conflicts of appointments.
• Management of store room, ensuring tidy and organized at all times.
• Vending machine control and welfare facilities supplies.
• Running crystal report on finished goods stock pallets as required.
• General secretarial work (letters, memos, reports, laminating, etc., accommodation).
• Send proof of delivery requests to relevant suppliers and ensure these are checked against stock.
• To undertake other roles and tasks as requested that are commensurate with the level and function of this post.

Additional Requirements and Skills

• Excellent numerical skills
• Excellent written and verbal communication skills
• Excellent time management and ability to multitask and priorities
• Accuracy / attention to detail
• Strong organizational skills
• Advanced computer skills (Outlook, Word, Excel, PowerPoint, Database Mgmt. etc.)

Benefits:

• Company pension
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Where staff can work from home they are minimizing the amount of people within offices. Where office working is required a +2m distance is applicable. CV-19 Risk Assessments / SSOW are in place.

Experience:

• Administration: 1 year (Required)
• administrative assistant: 1 year (Required)

Education:

• GCSE or equivalent (Required)

Administrative Duties:

• Scheduling
• Carrying out requests from management as needed
• Maintaining stock and ordering supplies
• Answering emails and sorting post
• Answering phone calls and transferring them as necessary
• Greeting and welcoming visitors

Financial Duties:

• Expense reports
• Purchasing

Work remotely:

• No

Required Knowledge, Skills, and Abilities

A ‘self-starter’ who is highly motivated. Confident and effective communicator. Highly efficient. A fast learner. A creative mind with an ability to suggest improvements. Ability to maintain complete confidentiality and discretion. Ability to manage workload efficiently.