Job Description

What we're looking for

· We have a great opportunity for someone with a genuine interest in IT and willingness to learn to join our IT team as an IT Admin Assistant. You will play an integral role in supporting a multi-channel business, dealing with queries from both our stores and support office (SO).

· You will answer calls and log them to our IT helpdesk support portal and work closely with a variety of departments to ensure optimum IT efficiency, while helping to improve current systems and processes.

What you'll be doing

· Providing first line IT support to multi-channels, including Retail and SO teams

· Receiving and logging all IT queries for the business

· Prioritizing all requests and incidences reported, highlighting queries that require escalation

· Assisting the IT Support Engineer with desktop support, troubleshooting desktop hardware and software problems

· Documenting and supporting the repairs and project activities using a helpdesk ticketing system

· Creating end user guides for the business and maintaining documentation with incremental updates and process changes

· Supporting the wider IT team with ongoing project work, participating in meetings and putting forward ideas and solutions

Required Knowledge, Skills, and Abilities

· IT literate with intermediate/ advanced Microsoft skills (Outlook, Word, Excel, PowerPoint) · Great attention to detail with a methodical approach · Excellent analytical and numerical skills · Strong written, verbal communication and interpersonal skills · Previous experience in an office administrative role would be advantageous · Ability to identify problems and take own initiative in finding solutions · Genuine interest in IT with the willingness to learn