Job Description

The main purpose of the role is to efficiently and accurately process customer orders onto the company’s ERP system. To provide basic customer support and offer product information. Prepare quotes and upsell where possible.

Reporting to the Office Manager, this is a fantastic opportunity to join a business with a bright future and progress as the Company’s ethos is to train and promote internally wherever possible.

Key responsibilities:

• Receive inbound calls from customers.
• Receive and process orders from emails and inbound calls.
• Respond effectively and efficiently to customer inquiries.
• Offer information on products and services
• To take detailed requirements of no-stock product requests before passing them onto the purchasing team
• Complete delivery booking forms, liaising with the transport department to confirm details
• To assist in pricing orders for house accounts and sending quotes.
• Liaise with Warehouse, Artwork and other departments within the business.
• Dealing with customer queries, complaints and resolving issues
• Carry out other sales related admin duties

Full time, Monday to Friday 9am to 5.30pm

Required Knowledge, Skills, and Abilities

Excellent customer service skills with a polite and friendly manner Good understanding of customer requirements Ability to communicate clearly, respond to questions and requirements Organised with the ability to prioritise work whilst under pressure A team player who always puts the needs of the team first Lots of initiative with a ‘can do’ attitude Sense of humour is essential as team morale is very important Someone looking to make an impact at a company and build a successful career