Job Description

The main purpose of the role is to efficiently and accurately provide customer support, dealing with their enquiries/complaints and problems and offer product information.

Reporting to the Office Manager, this is a fantastic opportunity to join a business with a bright future and progress as the Company’s ethos is to train and promote internally wherever possible.

Key responsibilities:

• Receive inbound calls from customers.
• Respond effectively and efficiently to customer enquiries and complaints
• Offer information on products and services
• Liaising with the transport department to solve issue
• Liaise with Warehouse, Artwork and other departments within the business.
• Dealing with customer queries, complaints and resolving issues
• Carry out other sales related admin duties

Required Knowledge, Skills, and Abilities

Excellent customer service skills with a polite and friendly manner Good understanding of customer requirements Ability to communicate clearly, respond to questions and requirements Organised with the ability to prioritise work whilst under pressure A team player who always puts the needs of the team first Lots of initiative with a ‘can do’ attitude Sense of humour is essential as team morale is very important Someone looking to make an impact at a company and build a successful career