Job Description

• To deal with customers queries over the phone , by email or by fax
• To process orders and ensure on-time delivery
• To liaise with internal and external suppliers
• To update the customers details accurately
• To have a good knowledge of the products and promote them to the customers
• To handle customers complaints and resolve the issues in an effective and polite manner
• To assist other departments when required (warehouse, logistics...)

Required Knowledge, Skills, and Abilities

Fluent in English and French (Written and Spoken). Previous experience in Customer Service desirable. Excellent communication skills. Strong attention to details with ability to work in a fast pace environment. Proactive, confident and dynamic personality. Computer literate (Microsoft Office).