Job Description

Implement robust back of office administration and support for the Local Authority Support (LAS) division and it’s management team

General Duties (but not limited to):

• Deal with representations from external stakeholders including clients and members of the public in relation to the service.
• Produce and Quality Assure Prosecution files.
• Work closely with customer service and operations team in relation to Complaints regarding the service.
• Other appropriate Administrative tasks
• Meet individual KPIs
• Quality assure FPNS
• Comply with Data Protection policies and processes in relation to the administration of the sites you are covering.
• Assist with administration of other sites where required
• To support the administrators within the Remote Administration Team
• To support and action any queries/issues raised by management and Team Leaders
• Meet company expectations and maintain standards expected.

Required Knowledge, Skills, and Abilities