Job Description

We are looking for an E-Commerce Assistant/Administrator who is ambitious has a desire to succeed looking for a career to train in all aspects of the musical instrument retail business.

The duties will include:

1. Maintaining the company’s online channels

2. Uploading new products

3. Administration of internet orders

4. Being able to communicate via phone with customers

5. The ability to construct professional email / written communications

6. Engaging customers in genuine, enjoyable conversations to understand their needs, help them choose the right products and show them the features and benefits of those products.

7. Delighting customers in a sales and / or service environment

8. Keeping up to date with all our products, services and promotions

9. Maintaining product listings on our internet sites

10. The ability and knowledge to confidently demonstrate a musical instrument would be an advantage.

11. Enjoying being part of a team but still have the drive to work on your own initiative

12. Contributing to the business’s success by bringing to life our ethos of sales through sensational service

Required Knowledge, Skills, and Abilities

1. A good level of academic education. 2. Excellent IT and computer skills. 3. Experience in online store management/administration, ideally Magento 2. 4. Experience in product presentation and online listing creation. 5. Excellent telephone manner and communications skills. 6. Knowledge of Photoshop & basic HTML & CSS would be an advantage. 7. A knowledge of musical instruments and / or be able to play a musical instrument would be ideal. 8. A full driving licence would also be an advantage.