Job Description

Responsibilities Include:

Proactive calling of declining/non spending customers

Follow up on sales leads, quotations and enquiries

Building relationships over the phone with customers

Cold calling prospects

Work with CRM system to track and convert sales opportunities

Answer inbound sales calls and deal with customer queries

Input of sales orders, customer returns and customer pricing on to the system

Dealing with customer queries and complaints

Work with CRM system to track and convert sales opportunities

Process despatch notes for delivery

Invoicing orders for cash customers & processing of card payments & end of day reconciliations

Input of proof of deliveries onto the system

Ordering and management of stock for multi depot locationsSkills/Abilities:

Computer literate

Results focused with experience within an internal sales/customer service environment a must.

Excellent attention to detail

Ability to multi task and prioritise your workload

Previous experience of stock control an advantage

Any exposure to a distribution based business also an advantagePersonal Attributes

Action orientated - Able to deal with problems and find solutions in appropriate time frames

Driven by results - Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards

Effective communication - Clear concise written and spoken, ability at all levels, customer, supplier and internal

Required Knowledge, Skills, and Abilities