Job Description

Duties will include:

• Dealing with enquiries
• Quick responses to all stakeholder needs 
• Taking prompt action to all requests
• Building exceptional relationships with colleagues, customers, tenants, landlords and contractors
• Diary management
• Organising a wide variety of activities around the office and lettings business
• Ensuring all necessary paperwork is completed and filed
• Organising maintenance issues in multiple properties
• Offering a second to none tailor made service
• In close contact with accounts and finance and keeping records of expenditures, raising invoices, etc
• Dealing with applications, contracts and legal documentation

Skills and Attributes
Essential

• Friendly, helpful and professional approach to customer service
• Excellent communication and people skills
• Good at building long standing relationships
• Highly organised and ability to multi task, juggle, prioritise, track tasks and follow things through
• Good attention to detail with high level of accuracy
• Excellent use of initiative, proactive, assertive and good decision maker and problem solver
• Able to think on your feet whilst remaining calm and confident under pressure
• Resilient and steadfast composure 
• Tactful and skilful in all dealings
• Positive and optimistic
• Flexible
• IT Skills
• Experience of working with complex documents, legal contracts, etc
• Finance and accounts support 
• Experienced in office management

Terms and Benefits

No uniform / relaxed working environment
Salary – £23,500 
25 Days Holiday
Hours per week – 40 hours
Work on in three Saturdays – 9-12 Noon inc. in 40 hours

Required Knowledge, Skills, and Abilities

Experience of working in the property, estate agency industry Knowledge of the S10, S11 area Knowledge of preparing AST's and other tenancy related documents Up to date knowledge on lettings legislation Strong grasp of lettings and property management Lettings compliance eg, Tenancy Deposits / Serving of Notice