Job Description

The selected individual will be responsible for providing support to the Account Managers, enabling them to provide high end to end customer service to their clients.

Duties

• Responsible for processing all referrals and general administrative tasks associated
• Diary management and co-ordination
• Contacting clients informing them of their meeting details within the agreed timeframe
• Updating clients regarding their meetings, dealing with any cancellations and queries within the agreed timeframe
• Responsible for sending out various reports to clients
• Scanning of documentation to the system in line with the specific client requirement
• Updating and maintaining the database
• Liaising with the Account Managers to keep them up to date live time
• Dealing with telephone enquiries, and responding to any voicemails or messages within the agreed SLA's
• Covering of reception on a rotational basis
• General administration

Required Knowledge, Skills, and Abilities

Previous experience within an administrative/customer service role MS Office including Outlook and MS Word is essential Knowledge of Excel and PowerPoint is desirable Experience with diary management, and co-ordination of various administrative tasks Strong communicator Highly organised