Job Description

• Process invoices and credit notes when required
• Process customer returns in accordance with the standard procedure
• Process Purchase Ledger invoice queries
• Obtain proof of delivery notes from third party suppliers
• Provide information and admin support to the External Sales Representatives
• Maintain and update data stored in relevant IT systems, auditing and checking as required to maintain accuracy
• Process Bills of Materials on SAP
• Produce relevant paperwork for the Production Team
• Obtain information and liaise with relevant people / functions to provide the customer with information required in a timely manner
• Respond to customer sales and delivery queries in writing, online or by telephone, processing orders as necessary
• Deal with invoice and credit note queries aiming to achieve customer satisfaction at all times
• Respond appropriately to customer complaints in a timely manner
• Record customer complaints on CRM, ensuring these are logged, dealt with and closed within agreed timescales

Required Knowledge, Skills, and Abilities