Job Description

Main tasks and Responsibilities:

Booking vehicles into the workshop.
Liaising with the workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
Meeting and greeting customers in a friendly and courteous manner throughout the day.
Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
Adopting a sales approach regarding the sale of repairs required.
Maintaining good housekeeping standards and orderly administration of your work.

In addition to your basic salary, you will also receive a bonus based on sales and customer satisfaction.

Required Knowledge, Skills, and Abilities

Be smartly presented, conscientious and possess excellent communication skills. Be highly organized and efficient whilst having the ability to build rapport with our valued customers and develop strong and open working relationships with our wider team. A great deal of flexibility and understanding of the customers individual requirements, maintaining a ‘can do’ attitude at all times and a desire to consistently deliver outstanding customer service are essential skills to possess. The successful Candidate will need excellent inter-personal skills as well as time management and organizational skills to ensure the efficient booking and servicing of customer vehicles. Experience within a customer facing role is essential, preferably Motor trade.