Job Description

Essential Duties and Responsibilities (but not limited to):

Ensuring that productivity levels are in keeping with the specified department requirements.

Ensuring that the quality of the call is at a professional level and at the standards expected of phs staff.

Ensuring targets are met to a satisfactory standard each period.

Maintaining customer master data and ensuring accurate records of communication are kept at all times

Identifying and acting on urgent requests promptly and accurately.

Identifying and routing queries efficiently and correctly.

Maintain the Credit Management work pools efficiently and accurately.

Responding to customer emails in a timely and professional manner.

Sharing acquired knowledge and participating in team meetings.

Allocations of cash/credit items as required in accordance with departmental rules.

Assuming the role of legal clerk, credit support officer, and special debt clerk as required.

Other daily tasks that will be worked on a rotational basis are taking Inbound Calls, Cases, Mail and Emails

Any other reasonable duty as required within the Credit Management function.

Required Knowledge, Skills, and Abilities

Credit Controllers are required to be assertive but polite with sound communication and listening skills. They should also be accomplished negotiators and be able to stand firmly behind their own decisions. They are organised and able to prioritise their own workload. They are also comfortable in the interrogation of ledgers, including complex credit and debits.