Job Description

The New Role:

• Ensure that all customer invoicing and account records are accurate, complete and reviewed regularly.
• Ensure that invoices are raised in a timely manner and followed up within deadlines.
• Ensure that any credit notes raised are done so, following the authorisation process.
• Ensure that customer receipts, including BACs, card, cheque and direct debt payments, are posted correctly and in a timely manner.
• Full accountability to ensure full compliance to the running and setting up of the company's debit debt scheme.
• build effective working relationships, with all internal teams - Customer Service and Operations - to establish robust methods to ensure all opportunities are taken to reduce the risk of growing customer debt.
• Set up procedures to chase and follow up outstanding debt.
• Issue customer debt statements and reminders.
• Proactively liaise with customer service with information on companies with outstanding debt - then report on the results and the achievements to recover overdue payments.
• Control placing overdue accounts on stop and the subsequent activities to collect outstanding payments.
• Perform regular reviews of customer accounts - particularly those on hold to ensure procedures are followed.
• Responsible for resolving all relevant customer account queries in a timely manner.
• Work with external debt chase specialists when required.
• Establish and provide regular and relevant reporting on the accounts to help ensure effective control of the company's customer debt.
• Support general accounting activities as required by the Finance Manager and team.

What you will get in return:

• Competitive salary
• Competitive benefits package
• Free parking
• Performance review scheme and staff development processes

Required Knowledge, Skills, and Abilities

Excellent knowledge of basic accounting, including double entry bookkeeping and maintaining all ledgers. Cashbook maintain, accounts receivable. Proven competence in use of accounting systems, spreadsheets and word. Self- motivated, calm professional, who is able to work efficiently in a busy office environment. Outstanding attention to detail Someone who enjoys building relationships with internal and external parties and whom is skilled in overcoming objections with integrity, resilience and persuasiveness. Ability to communicate well at all levels both verbally and in writing.