Job Description

Our client  is looking for a Trainee Administrator to join their team on a permanent basis.

You will be responsible for managing the inbound telephone and email notifications, offering exceptional customer service and entering the data accurately on to the system.

Main duties:

• To make sure all telephone notifications are dealt with in a proactive and efficient manner
• Deliver world class customer service
• To follow company compliance and guidelines at all times
• Working to KPI's such as; number of calls taken and overall customer service satisfaction
• Plan and manage own work load
• To following administration/compliance process from start to finish when dealing with all calls and telephone notifications
• Assist with any other tasks requested by line manager

The ideal candidate will posses the following:

• Excellent communication skills both written and verbal
• Previous office environment experience
• Literacy and numeracy skills are essential
• The ability to listen and empathise with staff and customers
• Excellent time management skills
• IT literate

For this role you will be expected to work different shift patterns which are varied between 8am - 4pm, 10am - 6pm and 12pm - 8pm, Monday - Friday.

This is an excellent opportunity for someone looking to develop their existing admin and customer service skills.

Required Knowledge, Skills, and Abilities